(Version dated 13.08.2025)
Limited Liability Partnership “DIGITEX DOO”
Vlade Obradovica Kamenog 10, Progar, 11280 Surcin, Republic of Serbia
Business Identification Number (BIN): 170640003366
Website: https://imbaskins.com/
This Policy explains payment methods and the refund procedure for purchases made on https://imbaskins.com/ (the “Website”). It forms part of the Terms and Conditions.
1. Payment Methods
Payments are accepted using Visa and Mastercard payment cards. You may be redirected to a secure payment page provided by our payment service provider. Payment security is maintained in accordance with industry standards (including PCI DSS where applicable).
We do not store your full card number, CVV/CVC, or other sensitive card details. Your bank may require additional authentication (for example, 3-D Secure).
2. Pricing and Charges
- Prices are shown on the Website and may be displayed in EUR or another currency depending on the Website settings and payment provider.
- Your bank may apply currency conversion, fees, or additional charges that are outside our control.
3. Refund Eligibility
Digital Items are delivered electronically. Once a Digital Item is successfully delivered, a refund may be limited due to the nature of digital products, unless applicable law requires otherwise.
We may issue a refund in the following situations:
- we fail to deliver the Digital Item due to our fault and cannot complete delivery within a reasonable time;
- the order is cancelled by us before delivery (for example, due to a confirmed pricing error or fraud prevention);
- other cases required by applicable law.
4. How to Request a Refund
To request a refund, contact support via the “Contacts” page on the Website and provide: (i) order number, (ii) transaction ID (if available), and (iii) a brief description of the issue. We may ask for additional information to verify the request.
5. Refund Method and Timing
Approved refunds are made back to the same Visa or Mastercard used for payment (where possible). Refund processing time depends on the payment system and your bank and may take several business days.
6. Chargebacks and Abuse
If you initiate a chargeback without first contacting support and giving us a reasonable opportunity to resolve the issue, we may suspend your account and restrict further purchases, subject to applicable law. Fraud or abuse may be reported to relevant authorities.
7. Updates to This Policy
We may update this Policy from time to time. The updated version becomes effective upon publication on the Website.
8. Contact
For payment or refund questions, contact us via the “Contacts” page on the Website or by postal mail at the address above.